At PMU World Live, we’re committed to providing you with an amazing event while ensuring your privacy and experience are respected.
1. Refund Policy:
1.1. No Refunds:
All ticket purchases for PMU World Live 2025 are final. We do not offer refunds, exchanges, or credits for any reason, including but not limited to personal circumstances, changes in travel plans, health-related issues, or dissatisfaction with the event.
1.2. Acknowledgment:
By purchasing a ticket, you accept and agree to our no-refund policy. You recognize that this policy applies regardless of ticket usage, and irrespective of any changes in personal circumstances or unforeseen events.
1.3. Dispute Resolution:
In case of any dispute about our refund policy, we will refer to the terms and conditions agreed upon at the time of purchase. By agreeing to these terms you consent to the no-refund policy and waive the right to dispute the charge with your credit card company or bank.
1.4. Event-Specific Circumstances:
If the event is postponed, rescheduled, or its content changes, we’ll notify you by email, and your tickets will remain valid for the revised event. In such cases, our no-refund policy remains in effect.
1.5. Event Cancellation:
In the rare event of a complete cancellation of PMU World Live 2025, we may offer refunds or other compensatory arrangements at our discretion, which will be communicated to all ticket holders.
1.6. Third-Party Sellers:
Tickets bought via unauthorized third-party ticket sellers are not eligible for refunds or customer support from PMU World Live 2025. We are not responsible for the practices or policies of resellers or secondary ticket providers.
1.7. Inquiries:
Any inquiries or disputes regarding our refund policy should be directed to our customer service team at [email protected], where we will endeavor to resolve your concerns in accordance with these terms.
2. Ticket Transfer Policy:
2.1. While we maintain a strict no-refund policy, we offer the flexibility to transfer your ticket to another individual if you’re unable to attend.
2.2. How to transfer: Email us at [email protected] at least 30 days before the event with:
- Your full name and email address
- Transaction ID
- The new attendee's full name, email address, and phone number
2.3. Ticket transfers are subject to verification and approval by PMU World Live. Transfer requests submitted less than 30 days before the event may not be processed.
2.4. Virtual Option: In case you can’t attend in person, you can switch to a virtual ticket. The price difference from a higher-tier ticket is not refundable or creditable toward future events. However, you’re welcome to apply the difference by inviting a friend or colleague to attend virtually with an additional ticket in their name.
3. Weather & Force Majeure Clause:
For this clause consider “Force Majeure” circumstances that are beyond our reasonable control and which are reasonably likely to prevent some participants from attending the event.
3.1. The event will proceed rain or shine. If circumstances beyond our control, such as extreme weather or other force majeure events, affect the event but do not result in cancellation, our no-refund policy remains in effect.
3.2. If you cannot attend due to such circumstances, your options are:
- Transfer your ticket to another individual
- Transfer your ticket to PMU World 2026
- Join the event virtually
3.3. PMU World accepts no liability and shall pay no compensation where the performance of its obligations is made impractical or impossible by or as a result of Force Majeure.
3.4. If the event is completely canceled, we will communicate the options for ticket holders, which may include rescheduling options, transferring to the following year’s event or other alternatives will be provided at our discretion.
4. Registration for PMU World 2025
4.1. When registering for PMU World 2025, you must provide us with accurate and complete Contact Details, and you acknowledge these details will be considered your preferred information (Name, email, and phone number).
4.1.1. It is your responsibility to ensure that the information provided at registration is accurate and up to date. All important event communications including event recordings, and certificates, will be sent to the registered email. Please inform us of any changes, to update your details email us at [email protected].
4.2. Attendees will receive a badge upon check-in at the event. Attendees must keep their badge on their person at all times during their participation at PMU World and must show it to the event’s staff when requested. We reserve the right to refuse entry or ask attendees who fail to show a badge when requested to leave.
4.3. By attending PMU World you acknowledge that photographs and filming may take place during the event. PMU World reserves the right to use images and videos recorded during the event with your photograph and/or likeness in future marketing materials, including social media channels, websites, and print materials, without obtaining any further approval from you or making any payment to you.
5. Purchase Inclusions & Delivery Timeline
5.1. By purchasing a ticket to PMU World Live 2025, you are securing your participation in our event, scheduled from September 8th - September 11th, 2025. Your ticket purchase includes access to the event based on the ticket tier you select at the time of your purchase, with the following overall possible inclusions.
5.1.1. Standard Admission: Access to all general sessions, exhibits, and standard event programming.
5.1.2. VIP Admission: Includes all General Admission benefits, exclusive VIP access, specialized workshops, entry to the VIP lounge, and a VIP kit.
5.1.3. Virtual Admission: Remote access to live-streamed general sessions from the event.
5.2. The specific inclusions for each tier are detailed at checkout and dependent on the ticket type selected.
5.3. Event Schedule: The official schedule, including speakers and session details, will be released approximately 3 weeks before the event. Attendees will receive the schedule via email and it will also be available on the PMU World Live website and social media platforms.
5.4. PMU World is designed as a dynamic, immersive experience, offering attendees the freedom to explore simultaneously running stages and workshops throughout the event. This festival-style format allows participants to select sessions based on their unique interests, schedule, and preferred speakers, providing a customizable experience.
5.4.1. Given the breadth of talent showcased within a condensed time frame, it is logistically impossible to feature each speaker consecutively on a single stage. Attendees should plan accordingly. For those interested in accessing every session, recordings will be made available approximately 1 month after the event.
5.5. Post-Event Deliverables
5.5.1. Event Recordings: Attendees will receive professionally edited recordings of the event sessions approximately 1 month after the event. Attendees will be notified via email when the recordings are ready for access.
Workshop recordings are exclusive for Elite and All-Access attendees.
5.5.2. Attendance Certificates: Digital attendance certificates will be sent to all attendees via email approximately 3 weeks after the event.
5.6. If you require assistance or have questions about your purchase or inclusions, please contact us at [email protected]
6. Financing Options
6.1. PMU World Live 2025 offers financing options through third-party services such as Klarna, Afterpay, and PayPal Credit. These services enable attendees to finance their ticket purchases under the terms and agreements provided by each financing service.
6.2. When opting for any financing option, attendees are entering into a separate agreement with the financial institution, and not with PMU World Live 2025. Attendees are responsible for adhering to the terms and conditions of the financing provider, including any repayment obligations.
6.3. PMU World Live 2025 is not responsible for any disputes or issues that may arise from the use of third-party services. Any questions or concerns related to financing must be directed to the respective service provider.
6.4. Regardless of the financing option used, all ticket sales are final. PMU World Live 2025 does not offer refunds, cancellations, or credits for tickets purchased, even if through a financing option. Attendees remain responsible for the full payment to the financing provider according to the terms of their agreement, even if they are unable to attend the event or choose to cancel their ticket.
6.5. We encourage attendees to review the terms and conditions of their chosen financing option carefully before committing to a purchase.
7. Conduct & Safety
7.1. Attendees must adhere to venue regulations and a respectful code of conduct, and failure to do so may result in removal without compensation.
7.2. PMU World reserves the right to remove individuals causing disruption or violating safety protocols without compensation.
8. Virtual Attendees
8.1. Attendees are responsible for having the right equipment and platforms to access the live stream. PMU World Live 2025 is not responsible for the reliability, continued availability, speed, or quality of the telephone or internet lines and/or equipment that is used to access the event.
8.2. It is the attendee’s responsibility to ensure that they have registered to the live stream platform prior to PMU World starting. If you require assistance with creating an account please reach out to our support team at [email protected]
8.3. PMU World is not liable or responsible for any delay, disruption, or disturbance in the operation of the internet or problems caused by your internet service provider or for any telecommunications failures that are beyond our control.
8.4. Links and passwords will be sent out to Virtual attendees on the day of the event. These credentials will be sent via email, posted in the private Facebook Group, and updated on the event page, 30 minutes before the event starts. If you have trouble finding them it is your responsibility to reach out to our support team at [email protected] or text us at +1 (305) 712 6126
8.5. Participants are responsible for joining the event and sessions in a timely manner; as live attendees are. If you miss the live stream it is considered a no-show, and no refund will be issued.
9. Privacy & Data Protection
9.1. By purchasing a ticket, you consent to the collection and use of your personal data in line with our privacy policy.
9.2. In order to fulfill our obligations in relation to the event, we may share relevant personal data with presenters, trainers, and organizers. We may also share personal data in accordance with our privacy notice, including with event Sponsors who may be based in any territory.
10. Event Changes or Cancellations
10.1. PMU World reserves the right to modify the event schedule, speakers, or content due to unforeseen circumstances.
10.2 PMU World reserves the right to reschedule the event due to unforeseen circumstances, including but not limited to venue conflicts, force majeure, or operational needs.
10.2.1 In the event is rescheduled, all purchased tickets will automatically transfer to the new date or the following year's event.
10.2.2 No refunds will be issued if the event is still taking place, regrdless of the date change. Ticket holders undable to attend can also transfer their ticket to another person or contact our support team ([email protected]) to get alternative options.
10.3 In the unlikely event of full cancellation, attendees will be informed via email, and information regarding any applicable refunds or credits will be provided. Note that this is an exception to our no-refund policy.
11. Liability Waiver
11.1. Attendees participate at their own risk. PMU World and its partners are not liable for any personal injury, damage, or loss during the event.
12. Acceptance of Terms
12.1. By completing your ticket purchase, you confirm your acceptance of these Terms & Conditions. PMU World Live may update these terms, and we will notify ticket holders of significant changes.
Contact information
If you have any questions, comments, or complaints regarding our terms & conditions, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional related information
Last Updated: February 5, 2025